Syscom Services was established in 1986. We are headquartered in Silver Spring, Maryland and service clients nationwide.
We understand the challenges organizations face when receiving and managing large amounts of data. Syscom specializes in using a variety of technologies –from enterprise information management systems to data capture to advanced fax technology– to address these problems for clients of all sizes.
We think our success and longevity is due to our people our partners and our focus on service. We are easy to work with and a happy client is our number one priority.
Syscom Services was acquired by HMB in July 2016, allowing us to enhance our support and product offerings with an expanded roster.
Syscom Services’ philosophy is based on three key beliefs:
- We want to be a company that is built to last, providing stability for our clients and employees, as well as a healthy, enjoyable work environment.
- Providing clients with consistently outstanding service is the key to keeping clients and building a company that lasts and prospers. Whatever the short-term costs, our goal is to make sure that every client is happy.
- Great employees make great companies. People with good training and communications skills will perform better when they are happy, stable, and motivated. People must have fair compensation, flexibility, and a share in the success of the company to be happy and motivated.
Meet some of the folks at Syscom Services
Individuals comprise any team, and we feel lucky because our people are the absolute best at what they do. From weekly industry updates to product implementations, we take a collaborative approach – even when it comes to happy hours.
[Officially] Jim Kelly has provided technology and marketing expertise to associations, corporations and government agencies for more than 25 years. Mr. Kelly has been a speaker at numerous conferences and expositions around the country, focusing on technology topics such as the Internet, e-commerce, social networking, telephony and other emerging technologies.
[Unofficially] If there is a ball involved, Jim is happy! An avid tennis (4.5), basketball and baseball player, Jim rounds out life by volunteering as a mentor, taking an occasional art class and spending time with his wife and three grown kids. Jim is on the Board of Directors for the Sustainable Living Association and travel is a priority on his list of fun things to do!
Alton Bell III
[Officially] Alton Bell joined Syscom Services in 1990 as the company’s first hire. Now the Vice President of Technical Services, Alton is a self-taught Information Technology Engineer. He specializes in networking, applications and telephony.
[Unofficially] Alton is an avid golfer and has been playing since 1999. He runs amateur golf tournaments called the DC Golf Tour with his golf partners. He also enjoys vacationing with his family and bowling. He bowls in a ten pin league every summer and proclaims the ability to bowl with either hand. His legacy is the word he created, “Acrodundant,” which means the redundant use of an acronym like SAT Test, or PIN Number.
[Officially] Sarah has been working with Syscom Services since 2005. She enjoys forming relationships with her customers and introducing innovative technologies to solve their complex business issues. Sarah is responsible for her department’s vendor relations, business development, identification and introduction of new product lines and sales. Sarah holds a B.A. in English Language and Literature from the University of Maryland at College Park.
[Unofficially] Sarah is originally from Florida. A big cold weather wuss, she is happiest in the warm weather fishing or boating in the Chesapeake Bay. Being a proud military wife, Sarah likes to volunteer with the local military spouses group and Operation Welcome Home Maryland. When Sarah’s not busy planning parties or trips, she’s finding new parks to explore with her adorable kids.
[Officially] Fitz joined Syscom Services in 1995 and have more than 25 years’ experience in Information Systems, Electronic Communications, LAN/WAN Systems and Telecommunications. He has a vast array of knowledge in Fax applications, Document management application and electronic information processing application.
At Syscom Services, Fitz is responsible for technical design, implementation, and support of or electronic document delivery and information processing solutions for our customers.
[Unofficially] Fitz enjoys running and playing basketball to stay in shape. You may spot him hiking in Great Falls, VA or Sugar Loaf Mountain, MD on the weekend. He is pretty handy with a hammer and spends a lot of his downtime on DIY projects at home. He loves to travel and experience new places and new things with family.
[Officially] Lanny joined Syscom Services in 1993, first in an administrative capacity. About a year and a half later, he moved to the technical department and assumed the duties for HP (formerly Autonomy, formerly Verity, formerly Cardiff) TeleForm and LiquidOffice technologies. He has worked in this capacity for about 19 years, consulting, designing forms and workflows, installing and configuring systems, systems support, and training. He dutifully punches out a blog each month, and is responsible for creating training HP training videos, OpenText RightFax and PSI:GEN videos.
[Unofficially] Lanny has digs on Whidbey Island, Washington with his wife of 44 years (that long??), two normal cats and one highly neurotic cat born in Baghdad, Iraq (which explains a lot). When not working or doing laundry, Lanny enjoys waterfowl and landscape photography, and is a student of Soviet social history and jurisprudence, concentrating on pre-revolutionary days to 1956.
He still hides, whimpering, under his desk during fireworks displays.
[Officially] Al has worked for Syscom in various capacities over the last four years and is now working with the Client Support team. He holds a B.A. in History and Chinese Studies from the University of Colorado Denver.
[Unofficially] Al spends a majority of his free time listening to, recording, composing, DJing and talking about music. When his ears are tired, Al enjoys reading history and fiction, usually with a cup of tea or coffee close at hand. He also is interested in East Asian culture, and recently returned from a year of teaching English in Southwest China. His greatest joy in life is occasionally beating his father, Syscom Service’s CEO Jim Kelly, in games of ping pong.
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